This Privacy Policy outlines how DKL Couture (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dklcouture.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” and “your” refer to any user of our Services, including customers, website visitors, or other individuals whose information we collect under this Privacy Policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised policy will be posted on the Site with an updated “Last Updated” date. We recommend reviewing this Privacy Policy regularly.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from various sources. The type of information collected and its use depends on your interaction with us.

Information We Collect Directly from You

We may collect the following personal information that you provide directly through our Services:

• Contact Details: Name, address, phone number, email.
• Order Information: Billing and shipping address, payment confirmation, order details.
• Account Information: Username, password, security questions.
• Shopping Information: Items viewed, added to cart, or wishlisted.
• Customer Support Information: Information shared when communicating with us.

Some features of our Services require you to provide certain information. Without this information, you may not be able to access or use those features.

Information We Collect through Cookies

We automatically collect information about your interaction with our Services through cookies, pixels, and similar technologies. This may include:

• Device and browser information
• Network connection details
• IP address
• Interaction data (e.g., pages visited, links clicked)

Information We Obtain from Third Parties

We may also receive information about you from third-party sources, such as:

• Vendors and service providers supporting our Site and Services
• Payment processors for processing orders
• Marketing partners for tailored advertising

This third-party information is treated under this Privacy Policy. We are not responsible for its accuracy or for third-party policies.

How We Use Your Personal Information

Your personal information is used to:

• Provide Services: Process payments, fulfill orders, manage accounts, arrange shipping, handle returns/exchanges, and enable reviews.
• Marketing and Advertising: Send promotional materials, and display tailored ads.
• Security and Fraud Prevention: Detecting and addressing fraudulent or illegal activity.
• Communication: Provide customer support and improve our Services.

Cookies

We use cookies to enhance your experience, run analytics, and tailor our Services. 

You can manage cookie preferences through your browser settings. However, blocking cookies may impact your experience and the functionality of our Services.

How We Disclose Personal Information

We may disclose your personal information in the following situations:

• To vendors or third parties who perform services on our behalf
• To business and marketing partners, such as Shopify
• When you consent or direct us to share information
• To affiliates within our corporate group
• In connection with a business transaction, legal obligations, or to protect our rights

User-Generated Content

Content you submit to public areas of the Services, such as product reviews, will be public. We do not control how this information is accessed or used by others and are not responsible for its privacy or security.

Third-Party Websites and Links

Our Site may link to third-party websites. We are not responsible for the privacy or security practices of these sites. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable measures to protect your information but cannot guarantee complete security. The retention period for your information varies depending on factors such as account maintenance, legal obligations, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights such as:

• Access/Know: Request details on how we use and share your information.
• Delete: Request deletion of your personal information.
• Correct: Request corrections to inaccurate information.
• Portability: Request a copy of your information or its transfer to a third party.
• Restrict Processing: Request limitations on how we process your information.
• Withdraw Consent: Withdraw consent where applicable.
• Appeal: Appeal decisions regarding your requests.

You can exercise these rights by contacting us. We may require verification of your identity before responding. We do not discriminate based on the exercise of your rights.

Complaints

If you have concerns about our privacy practices, please contact us. If unresolved, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence, including in the United States. We use recognized transfer mechanisms to protect your information in such instances.

Contact Information

For questions about our privacy practices or to exercise your rights, please contact us at:

• Email: contact@dklcouture.com